Warranty · The shack promise
Three months on
every repair.
every repair.
Every repair we do is backed by a 3-month workmanship warranty. If a repaired seam, patch, or zip fails because of how we did it, we redo it free — both-ways shipping included.
How it works
Making a
claim.
-
1
Get in touch within 3 months
Email or DM us a photo of where our repair's let go, with a quick note on when you noticed it. Reference your original order if you have it.
-
2
Drop it off or post it back
Bring the suit to the shack at 9-11 Sinclair St, Ocean Grove — or post it. Return postage on warranty re-do's is on us.
-
3
We inspect & confirm
If it's our workmanship, we say so straight away and book the re-do. If we think it's something else, we'll explain why and quote it as a normal repair — no surprises.
-
4
We re-do the repair · free
Same turnaround as a normal repair (3–7 days).
What's covered
If we worked on it.
What's not
If it's new damage.
The shack promise
Need to make a claim?
Get in touch.
Email, phone, or DM us a photo. We'll sort it out within a day.
"We'd rather re-do it than argue about it."
— How we run the shack