How it works · Workshop process

Send it in.
We'll handle the rest.

Pick your repair, order online and send your suit in. Here's exactly what happens from the moment you choose a repair to the moment your suit is back at your door.
The full process

Six steps, one shack.

01

Choose your repair

Browse our Repairs & Pricing page and pick the repair your suit needs. Not sure which one? Simply email us a few photos at hello@thewetsuitrepairshack.com.au and we'll confirm the price and send you a link to order your repair.

Choose your repair
Day 0You
02

Order your repair

Happy with the price? Order your repair online. You'll get an order confirmation with everything you need to send your suit in.

Order your repair
Day 0You
03

Send it in

Drop it off at the shack on Sinclair Street, Ocean Grove (drop off is available even when we're closed), or post it in from anywhere in Australia. Pop your order number in with your suit.

Send it in
Day 1You
04

Repair at the shack

Hand stitched, glue bonded, pressure tested. Most repairs take 3 to 7 days on the bench plus 24 hours cure time. If we spot anything extra once it's on the bench, we'll email you before doing any more work.

Repair at the shack
Day 2 to 63 to 7d
05

Tested

Every repair is tested. We don't pack a suit until it passes.

Tested
Day 6Test
06

Back to you

Folded, tagged, packed and posted with care notes, or ready to collect from the shack.

Back to you
Day 7Done
Materials

What we use
on every suit.

  • Neoprene cement
  • Stormsure flexible repair adhesive
  • Marine zips
  • Matched 2/3/4mm neoprene panels
  • Heat-applied seam tape
  • Bonded nylon thread
Warranty

3 months on
every repair.

Every job we do comes with a 3-month workmanship warranty. If a repaired seam, patch, or zip fails because of how we did it — we redo it free, ship-both-ways included.

Doesn’t cover new damage, of course — only the area we worked on.

"If it’s not right when it leaves the shack, we redo it. That’s the whole deal."
The why

Neoprene takes 100 years to break down.

Every suit we save is one less in the bin. Since 2014 we've kept over a tonne of petroleum-based foam out of landfill — most of it heading back into the water.

Read our impact report →
1,247
Suits saved
2,840kg
CO₂ avoided
1.1t
Neoprene rescued
82%
Cheaper than new