How it works · Workshop process

Send it in.
We'll handle the rest.

From the moment your suit arrives at the shack to the moment it's back at your door — here's exactly what happens, who does it, and how long each step takes.
The full process

Five steps, one shack.

01

Send it

Drop it off, post it in

Send it
Day 0You
02

We inspect & quote

It hits the bench within 24 hours of arrival. We photograph every issue, lay out exactly what we'll do, and email you a fixed quote. Nothing happens until you say go.

We inspect & quote
Day 1–224 hr
03

Repair at the shack

Hand-stitched, glue-bonded, pressure-tested. Most repairs take 3–7 days on the bench plus 24 hours cure time. We post photos to the order page as we work.

Repair at the shack
Day 2–63–7d
04

Testesd

Every repair is tested. We don't pack a suit until it passes.

Testesd
Day 6Test
05

Back to you

Folded, tagged, packed, and posted with care notes. Track from your order page.

Back to you
Day 7Done
Materials

What we use
on every suit.

  • Neoprene cement
  • Stormsure flexible repair adhesive
  • Marine zips
  • Matched 2/3/4mm neoprene panels
  • Heat-applied seam tape
  • Bonded nylon thread
Warranty

3 months on
every repair.

Every job we do comes with a 3-month workmanship warranty. If a repaired seam, patch, or zip fails because of how we did it — we redo it free, ship-both-ways included.

Doesn’t cover new damage, of course — only the area we worked on.

"If it’s not right when it leaves the shack, we redo it. That’s the whole deal."
The why

Neoprene takes 100 years to break down.

Every suit we save is one less in the bin. Since 2014 we've kept over a tonne of petroleum-based foam out of landfill — most of it heading back into the water.

Read our impact report
1,247
Suits saved
2,840kg
CO₂ avoided
1.1t
Neoprene rescued
82%
Cheaper than new